How do I book a tour with your company?

You can book directly through our website by selecting your preferred tour and clicking the "Book Now" button. Alternatively, you can email us at info@impresstravel.com or call our hotline. A 30% deposit is required to confirm your booking, with the balance due 30 days before departure.

What is your cancellation policy?

Cancellations made 60+ days before departure receive a full refund minus a $100 processing fee. 30-59 days: 50% refund. 15-29 days: 25% refund. Less than 14 days: no refund. However, we offer free date changes if you need to reschedule, subject to availability.

Can I customize a tour itinerary?

Absolutely! All our tours can be customized to your preferences. Whether you want to add extra days, upgrade hotels, include specific activities, or combine multiple tours, our travel specialists will create a bespoke itinerary just for you at no extra planning cost.

Do you offer private tours or only group tours?

We offer both options. Our scheduled group tours have a maximum of 12 travelers for an intimate experience. Private tours are available for any of our itineraries and can be tailored to your exact preferences. Private tours are perfect for families, couples, or friends traveling together.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, PayPal, and Wise (TransferWise). For your security, all online payments are processed through encrypted SSL connections.

What is included in the tour price?

Our tour prices typically include accommodation, meals as specified in the itinerary, all transportation during the tour, entrance fees to attractions, English-speaking guides, and 24/7 support. International flights, travel insurance, visa fees, and personal expenses are not included unless explicitly stated.

Are there any hidden fees or extra charges?

No hidden fees, ever. The price quoted is the price you pay. Optional activities, extra beverages, spa treatments, and personal shopping are not included. We clearly list what is and is not included in each tour description so there are no surprises.

Do you offer discounts for children or large groups?

Children under 5 travel free (sharing parents' room). Ages 5-11 receive 30% off. Groups of 6+ travelers receive 5% off per person. Groups of 10+ receive 10% off. These discounts can be combined with seasonal promotions.

Can I pay in installments?

Yes, after paying the initial 30% deposit, you can pay the remaining balance in installments as long as the full amount is received 30 days before departure. Contact our team to set up a payment plan that works for you.

Do I need a visa to visit Vietnam?

Most travelers need a visa for Vietnam. Citizens of 25 countries can enter visa-free for 14-45 days. All others require an e-visa (90 days, single or multiple entry) available online. We provide detailed visa guidance after booking and can assist with the application process.

What documents do I need to bring?

You need a passport valid for at least 6 months beyond your travel dates, a printed copy of your visa or e-visa approval, travel insurance documents, and any required vaccination certificates. We provide a comprehensive pre-departure checklist upon booking confirmation.

Do I need a visa for Cambodia or Laos?

Cambodia: Most nationalities can obtain a visa on arrival ($30 USD) or apply for an e-visa in advance. Laos: Visa on arrival is available for most nationalities ($35-50 USD). We provide complete guidance for multi-country tours.

When is the best time to visit Vietnam?

The best time to visit the entire country is during spring (March-April) and autumn (September-November). However, Vietnam has three distinct climate zones, so there is always a region with ideal weather. We can advise based on your specific destinations and travel dates.

Should I avoid the rainy season?

Not necessarily! The rainy season (May-October in the south, July-September in the north) brings lush green landscapes, fewer tourists, and lower prices. Showers are typically short and intense rather than all-day affairs. Many travelers enjoy this "green season."

How hot does it get in summer?

Summer temperatures (June-August) range from 30-38 degrees Celsius (86-100 degrees Fahrenheit) with high humidity. Our tours are designed with this in mind, incorporating indoor activities, pool time, and early morning/late afternoon excursions during the hottest periods.

Is Vietnam safe for travelers?

Vietnam is one of the safest countries in Southeast Asia for tourists. Violent crime is extremely rare. As with any destination, we recommend being aware of your surroundings, keeping valuables secure, and avoiding unlicensed taxis. Our guides are always available to ensure your safety.

What vaccinations do I need?

No vaccinations are mandatory for Vietnam, but we recommend Hepatitis A and B, typhoid, and routine vaccinations. Consult your doctor 6-8 weeks before travel. We provide a detailed health advisory upon booking.

Is the food safe to eat?

Vietnamese food is generally very safe. We select restaurants and street food vendors with high hygiene standards. Drink bottled or purified water only. If you have specific dietary requirements or allergies, inform us in advance and we will accommodate throughout your trip.

What happens in a medical emergency?

Our 24/7 emergency support line connects you immediately to English-speaking staff who can direct you to the nearest international-standard hospital. We recommend comprehensive travel insurance that includes medical evacuation coverage.

Are airport transfers included?

Yes, all our tours include airport pick-up and drop-off. Your guide or driver will meet you at the arrivals hall with a sign bearing your name. Flight details are collected before arrival to ensure smooth coordination, even if your flight is delayed.

What type of vehicles do you use?

We use modern, air-conditioned vehicles appropriate for group size: sedans for 1-2 guests, minivans for 3-6 guests, and coaches for larger groups. All vehicles are regularly maintained and equipped with safety features.

Can you arrange international flights?

We focus on your in-country experience and recommend booking international flights independently for the best prices. However, we can recommend the best airlines and routes, and our team is happy to review your flight plans to ensure smooth connections with your tour.

How much luggage can I bring?

Standard airline luggage allowances apply for your international flights. Within Vietnam, we recommend one large suitcase and one carry-on per person. If you are taking the overnight train, a soft bag is more practical than hard-shell luggage for storage.

Is travel insurance mandatory?

Yes, comprehensive travel insurance is mandatory for all our tours. Your policy must cover medical expenses, emergency evacuation, trip cancellation, and personal liability. We require proof of insurance before departure.

What should my travel insurance cover?

We recommend coverage of at least $100,000 for medical expenses, $500,000 for emergency evacuation, and full trip cancellation coverage. Many credit cards offer travel insurance - check your benefits or we can recommend trusted providers.

What if I need to cancel due to illness?

If you need to cancel due to documented illness, our standard cancellation policy applies, but a good travel insurance policy should reimburse you for non-refundable costs. We provide all necessary documentation for your insurance claim.

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Premium tailor-made journeys through Vietnam and Southeast Asia since 2009. Authentic experiences, local expertise, unforgettable memories.

Toong Embassy - 4th Floor, N01-T4 Phu My Complex Building, Doan Ngoai Giao Township, Do Nhuan Street, Xuan Tao Ward, Bac Tu Liem District, Hanoi, Vietnam

+84 965 555 596

vietimpress@gmail.com

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